Refund policy

Last updated January 21 , 2025

Refunds, if applicable, will be credited to the original payment method within 10 to 45 days, depending on the bank’s processing time.
 
Eligibility for Refunds
 
Refunds may be granted in the following cases:
• Service unavailable or canceled by the provider.
• Incorrect booking due to our error.
• Duplicate or incorrect charges.
• Cancellations allowed within the provider’s terms.
 
Non-Refundable Cases
 
Refunds will not be issued for:
• No-shows or last-minute cancellations.
• Personal preference or plan changes.
• Visa, passport, or travel requirement failures.
• Non-refundable bookings (clearly stated at purchase).
 
Refund Process
• Requests must be submitted via email or support portal with proof.
• Approved refunds are processed within 10 to 45 days.
• Travel insurance is recommended for unexpected cancellations.
 
For assistance, contact +971  428 404 70.

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