AGREEMENT TO OUR LEGAL TERMS

Copacabana Tourism L.L.C. (‘Company‘, ‘we‘, ‘us‘, or ‘our‘), a company registered in the United Arab Emirates with its office at Office 105, Regus Business Center, Dubai City Centre, Dubai, UAE.

We operate the website https://copacabanatravel.ae/ (the ‘Site‘), as well as any other related products and services that refer or link to these legal terms (the ‘Legal Terms‘) (collectively, the ‘Services‘).We provide private tours, group tours, and pilgrimage services for travelers worldwide who wish to visit the UAE.

You can contact us by phone at +971 56 601 7649, by email at info@copacabanatravel.ae, or by mail at Office 105, Regus Business Center, Dubai City Centre, Dubai, UAE.

These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity (‘you‘), and Copacabana Tourism, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to modify or update these Legal Terms at any time. and for any reason. We will alert you about any changes by updating the ‘Last updated’ date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted. The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.

• COPA CABANA TOURISM L.L.C” maintains the https://copacabanatravel.ae/ Website (“Site”).
• United Arab Emirates is our country of domicile and the governing law is the local law of the UAE.
• Any purchase, dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.
• Visa or MasterCard debit and credit cards in AED will be accepted for payment.
• The displayed price and currency at the checkout page, will be the same price and currency printed on the Transaction Receipt and the amount charged to the card will be shown in your card currency.
• We will not trade with or provide any services to OFAC and sanctioned countries.
• Cardholders are required to retain a copy of all transaction records as well as the policies and terms published on https://copacabanatravel.ae/.
• User is responsible for maintaining the confidentiality of his account.

We recommend that you print a copy of these Legal Terms for your records.

TABLE OF CONTENTS

1. OUR SERVICES

2. INTELLECTUAL PROPERTY RIGHTS

3. USER REPRESENTATIONS

4. USER REGISTRATION

5. PURCHASES AND PAYMENT

6. POLICY

7. PROHIBITED ACTIVITIES

8. USER GENERATED CONTRIBUTIONS

9. CONTRIBUTION LICENCE

10. GUIDELINES FOR REVIEWS

11. SERVICES MANAGEMENT

12. PRIVACY POLICY

13. TERM AND TERMINATION

14. MODIFICATIONS AND INTERRUPTIONS

15. GOVERNING LAW

16. DISPUTE RESOLUTION

17. CORRECTIONS

18. DISCLAIMER

19. LIMITATIONS OF LIABILITY

20. INDEMNIFICATION

21. USER DATA

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

23. MISCELLANEOUS

24. Visa Assistance – Important Terms

25. CONTACT US

1. OUR SERVICES

The information provided through our Services is not intended for distribution to, or use by, any person or entity in any jurisdiction where such distribution or use would be contrary to applicable laws or regulations, or which would subject us to any registration or licensing requirement in that jurisdiction. If you access the Services from outside the United Arab Emirates, you do so at your own initiative and are solely responsible for complying with any local laws that may apply.

2. INTELLECTUAL PROPERTY RIGHTS

Our intellectual property

We own or are the licensee of all intellectual property rights in our Services, including but not limited to source code, databases, software, website designs, text, audio, video, photographs, graphics, and other materials made available through the Services (collectively, the “Content”), as well as all trademarks, service marks, and logos contained therein (the “Marks”).

Our Content and Marks are protected by copyright, trademark, and other intellectual property laws and international treaties. The Content and Marks are provided “AS IS” solely for your personal, non-commercial use or for your internal business purposes.

Your Use of Our Services
Subject to compliance with these Legal Terms, including the section on Prohibited Activities, we grant you a limited, non-exclusive, non-transferable, revocable license to:

• access the Services; and
• download or print a copy of any portion of the Content to which you have properly gained access.

strictly for your personal, non-commercial use or internal business purposes.

Except as expressly permitted under these Legal Terms, you may not copy, reproduce, republish, upload, publicly display, distribute, sell, license, or otherwise exploit any part of the Services, Content, or Marks for commercial purposes without our prior written consent. Requests for permission should be directed to info@copacabanatravel.ae.

If permission is granted, you must identify us as the owner or licensor of the Services, Content, or Marks and retain all copyright or proprietary notices. We reserve all rights not expressly granted in these Legal Terms. Any unauthorized use will result in immediate termination of your right to use the Services.

Your Submissions and Contributions
By sending us any questions, comments, suggestions, feedback, or other information about the Services (“Submissions”), you agree to assign to us all intellectual property rights in those Submissions. We will own them outright and may use them without acknowledgment or compensation.

The Services may also allow you to create or share content such as text, images, video, reviews, or other materials (“Contributions”). Contributions may be visible to other users. By posting Contributions, you grant us a perpetual, worldwide, royalty-free, transferable, sublicensable license to use, reproduce, distribute, publish, display, modify, and create derivative works from your Contributions in any media and for any purpose, including commercial use.

This license includes the right to use your name, company name, logos, and any related trademarks you provide.

Your Responsibility for Submissions and Contributions
You represent and warrant that:

• your Submissions and Contributions comply with our Prohibited Activities section;

• you own or have the necessary rights to provide them;

• they do not infringe the rights of any third party;

• they are not illegal, defamatory, obscene, discriminatory, harassing, or otherwise unlawful.

You agree to indemnify us for any losses, claims, or liabilities arising from your Submissions or Contributions.

We reserve the right, but not the obligation, to monitor, edit, or remove any Submissions or Contributions at our discretion. We may also suspend or disable your account and, where appropriate, report you to relevant authorities.

3. USER REPRESENTATIONS

By using the Services, you represent and warrant that:

1. All registration information you submit will be true, accurate, current, and complete.

2. You will maintain and promptly update your registration information as necessary to ensure its accuracy.

3. You have the legal capacity to enter into these Legal Terms and you agree to comply with them.

4. You are not a minor under the laws of your jurisdiction of residence.

5. You will not access the Services through automated or non-human means, including bots, scripts, or similar methods.

6. You will not use the Services for any unlawful or unauthorized purpose.

7. Your use of the Services will comply with all applicable laws and regulations.

If you provide any information that is false, inaccurate, outdated, or incomplete, we reserve the right to suspend or terminate your account and to deny you any current or future use of the Services (in whole or in part).

4. USER REGISTRATION

You may be required to register for an account in order to access or use certain Services. By registering, you agree to:

1. Keep your login credentials, including your password, secure and confidential.

2. Accept full responsibility for all activity conducted under your account, whether authorized by you or not.

3. Immediately notify us of any unauthorized use of your account or breach of security.

We reserve the right, at our sole discretion, to remove, reclaim, or change any username if we determine that it is inappropriate, misleading, offensive, obscene, or otherwise objectionable.

5. PURCHASES AND PAYMENT

We accept the following forms of payment:

• Visa

• Mastercard

You agree to provide current, complete, and accurate purchase and account information for all transactions made through our Services. You further agree to promptly update your account and payment details, including email address, payment method, and card expiration date, so that we can complete your transactions and contact you if necessary.

All charges are payable in United Arab Emirates Dirhams (AED). Payments may also be accepted in United States Dollars (USD) where offered. The price and currency displayed at checkout will be the same as those shown on your transaction receipt, and the amount charged to your card will be reflected in your card’s billing currency. Applicable taxes will be added where required. Prices may be updated at any time without notice.

By placing an order, you authorize us to charge your selected payment method for the total amount due, including any applicable taxes or service fees. We reserve the right to correct any errors or mistakes in pricing, even after payment has been requested or received.

We reserve the right to refuse any order at our discretion. We may, in particular, limit or cancel quantities purchased per person, per household, or per order. These restrictions may apply to orders placed under the same account, payment method, billing address, or shipping address. We also reserve the right to reject orders that appear to be placed by dealers, resellers, or distributors.

Cardholders are advised to retain a copy of their transaction records and these Terms and Conditions for future reference.

6. POLICY

All sales are considered final. Once a booking has been confirmed and payment has been processed, no refunds will be issued for cancellations, no-shows, or changes made by the customer.

In the event that we are unable to provide the booked service due to unforeseen circumstances (including but not limited to force majeure events, government restrictions, or provider cancellation), we reserve the right to offer an alternative service of equal value or a refund at our sole discretion.

Any approved refunds will be processed using the original payment method and in the original transaction currency, subject to bank processing times.

7. PROHIBITED ACTIVITIES

You may not access or use the Services for any purpose other than those for which we make the Services available. The Services may not be used for any commercial purpose unless specifically authorized by us.

As a user of the Services, you agree not to:

1. Security Violations – Circumvent, disable, bypass, or interfere with any security or access-control features of the Services.

2. Fraud & Misrepresentation – Trick, defraud, mislead, or impersonate us, our employees, or other users, including creating accounts under false pretenses.

3. Automated Use – Use bots, scrapers, data-mining tools, or any automated systems to access or interact with the Services, except for standard search engine or browser use.

4. Malicious Code – Upload, transmit, or distribute viruses, malware, spyware, tracking mechanisms (such as cookies or web bugs), or any other harmful or intrusive code.

5. Intellectual Property Infringement – Copy, adapt, reverse engineer, decompile, or disassemble any part of the Services’ software or Content, except where permitted by law.

6. Unauthorized Commercial Use – Use the Services to advertise, promote, or sell goods or services, or to compete with us, without our prior written consent.

7. Harassment & Abuse – Harass, intimidate, threaten, or abuse other users, our employees, agents, or service providers.

8. Spamming – Send unsolicited messages, bulk communications, or repetitive content (“spam”).

9. Improper Use of Information – Use any information obtained through the Services to harm, exploit, or target others.

10. Interference with Services – Interfere with or place an undue burden on the Services, or on networks and systems connected to the Services.

11. Unauthorized Linking or Framing – Engage in unauthorized framing of or linking to the Services.

12. False Reports – Submit false abuse reports or misuse our support services.

13. Removal of Rights Notices – Delete or alter any copyright, trademark, or proprietary rights notices from Content.

14. Transfer of Accounts – Sell, rent, or transfer your user account or profile to another person without authorization.

We reserve the right to suspend or terminate your access to the Services if you engage in any prohibited activities.

8. USER GENERATED CONTRIBUTIONS

Our Services may allow you to post, submit, or share content, including text, photos, videos, reviews, comments, suggestions, or other materials (“Contributions”). Contributions may be visible to other users and to third parties.

By providing Contributions, you represent and warrant that:

• You own or have the necessary rights and permissions to use and share your Contributions, and to grant us the rights described in these Terms.

• Your Contributions do not infringe the intellectual property, privacy, or other rights of any third party.

• Any individuals identifiable in your Contributions have given consent to their inclusion and use.

• Your Contributions are accurate, lawful, and not misleading.

• Your Contributions do not contain offensive, defamatory, discriminatory, obscene, harassing, or otherwise objectionable material.

• Your Contributions do not violate any applicable law, including laws concerning minors and child protection.

• Your Contributions do not contain spam, unsolicited promotions, chain letters, or similar unauthorized communications.

Any use of the Services in violation of the above will constitute a breach of these Terms and may result in suspension or termination of your access.

9. CONTRIBUTION LICENCE

By posting Contributions on our Services, you grant us a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, display, and create derivative works from your Contributions in connection with operating, promoting, and improving our Services.

This license allows us to host, publish, and share your Contributions across different media formats and channels, and to use your name or likeness if included.

You retain full ownership of your Contributions and any associated intellectual property rights. We do not claim ownership of your content. However, by submitting Contributions, you acknowledge that:

• You are solely responsible for your Contributions.

• We are not liable for any statements, claims, or representations contained in them.

• You agree not to hold us responsible or pursue legal claims arising from your Contributions.

We reserve the right, at our discretion, to edit, re-categorize, or remove Contributions that we consider inappropriate, unlawful, or in violation of these Terms. While we may review Contributions, we are not obligated to monitor them.

10. GUIDELINES FOR REVIEWS

We may provide areas on the Services where users can post reviews or ratings. By posting a review, you agree to the following:

• You must have direct, personal experience with the person, service, or entity you are reviewing.

• Reviews must be respectful and may not contain profanity, offensive, racist, hateful, or abusive language.

• Reviews must not include discriminatory references based on religion, race, gender, nationality, age, marital status, sexual orientation, or disability.

• Reviews must not reference illegal activity or make conclusions about the legality of conduct.

• You may not post reviews if you are affiliated with a competitor, particularly for the purpose of posting negative content.

• Reviews must not contain false, misleading, or exaggerated statements.

• You may not organize or participate in campaigns encouraging others to post biased reviews, whether positive or negative.

We reserve the right, at our sole discretion, to accept, reject, or remove reviews. We are not obligated to monitor or delete reviews, even if others consider them objectionable or inaccurate. Reviews represent the opinions of individual users only and do not reflect our views or those of our affiliates or partners.

By posting a review, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute the review content in connection with the Services.

11. SERVICES MANAGEMENT

We reserve the right, but are not obligated, to:

1. Monitor the Services for violations of these Terms.

2. Take appropriate legal action against anyone who violates the law or these Terms, including reporting such activity to law enforcement authorities.

3. Refuse, restrict, or disable access to any Contributions or content that we determine, at our discretion, to be unlawful, inappropriate, or otherwise in violation of these Terms.

4. Remove or disable files and content that are excessively large or place an unreasonable burden on our systems.

5. Otherwise manage the Services in a way that protects our rights and property and ensures proper operation of the Services.

12. PRIVACY POLICY

We care about your privacy and the security of your data. Please review our full Privacy Policy at:
https://copacabanatravel.ae/privacy-policy

By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Terms by reference.

Please note that the Services are hosted in the United Arab Emirates (UAE). If you access the Services from outside the UAE, you acknowledge that your personal data may be transferred to, stored in, and processed in the UAE. By continuing to use the Services, you expressly consent to this transfer and processing, even if your local laws differ from those of the UAE.

13. TERM AND TERMINATION

These Terms remain in effect for as long as you use the Services.

We reserve the right, at our sole discretion and without notice or liability, to deny access to the Services (including blocking certain IP addresses) to any person for any reason, including but not limited to:

• a breach of these Terms;

• a violation of any representation, warranty, or covenant contained herein; or

• non-compliance with any applicable law or regulation.

We may terminate or suspend your account, or delete any content or information you have posted, at any time and without prior notice.

If your account is terminated or suspended, you are prohibited from registering or creating a new account under your own name, a false identity, or on behalf of a third party.

In addition to account termination or suspension, we reserve the right to pursue appropriate legal action, including civil, criminal, or injunctive remedies.

14. MODIFICATIONS AND INTERRUPTIONS

We reserve the right, at our sole discretion, to modify, update, suspend, or discontinue all or part of the Services at any time, without prior notice. We are under no obligation to update the information on our Services, and we are not liable to you or any third party for any modification, price change, suspension, or discontinuance.

We do not guarantee that the Services will always be available or free from errors. Maintenance, technical issues, or other unforeseen problems may result in interruptions, delays, or downtime. You agree that we are not liable for any loss, damage, or inconvenience caused by your inability to access or use the Services during such interruptions.

Nothing in these Terms obligates us to maintain or support the Services, or to provide corrections, updates, or releases.

15. GOVERNING LAW

These Terms shall be governed by, and construed in accordance with, the laws of the United Arab Emirates. You and Copacabana Tourism irrevocably agree that the courts of the United Arab Emirates (and, where applicable, the courts of Dubai) shall have exclusive jurisdiction to resolve any dispute arising out of or in connection with these Terms.

16. DISPUTE RESOLUTION

Informal Resolution
In the event of any dispute, controversy, or claim arising out of or in connection with these Terms (a “Dispute”), the Parties agree to first attempt to resolve the matter amicably through informal negotiations for a period of 30 days from the date written notice of the Dispute is provided by one Party to the other.

Jurisdiction
If the Parties are unable to resolve the Dispute through informal negotiations within 30 days, the Dispute shall be submitted to the exclusive jurisdiction of the courts of the United Arab Emirates (and, where applicable, the courts of Dubai), as set out in the Governing Law section above.

Exceptions
Nothing in this clause prevents either Party from seeking immediate injunctive relief or other equitable remedies where necessary to protect their intellectual property rights, confidential information, or other legitimate interests.

17. CORRECTIONS

The Services may contain typographical errors, inaccuracies, or omissions, including in descriptions, pricing, availability, or other information. We reserve the right to correct any such errors, inaccuracies, or omissions, and to update or revise the information on the Services at any time, without prior notice.

18. DISCLAIMER

The Services are provided on an “as-is” and “as-available” basis. Your use of the Services is at your own risk.

To the fullest extent permitted by law, we disclaim all warranties, whether express or implied, including (without limitation) any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not guarantee that the Services will always be accurate, complete, secure, or error-free. In particular, we are not responsible or liable for:

1. Errors, inaccuracies, or omissions in any content or materials.

2. Personal injury or property damage arising from your use of the Services.

3. Unauthorized access to or use of our servers, personal data, or financial information.

4. Any interruption, delay, or technical issue affecting the availability of the Services.

5. Viruses, malware, or other harmful code transmitted by third parties.

6. Loss or damage of any kind resulting from the use of content made available via the Services.

We do not endorse or take responsibility for any third-party products or services advertised or offered through the Services, or for any websites linked from the Services. Any dealings between you and third-party providers are solely between you and that provider, and you should exercise caution and good judgment in such transactions.

19. LIMITATIONS OF LIABILITY

To the fullest extent permitted by law, we, including our directors, employees, and agents, shall not be liable to you or any third party for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, damages for loss of profits, revenue, data, goodwill, or other intangible losses, arising from or in connection with your use of the Services — even if we have been advised of the possibility of such damages.

Our total liability to you for any claim arising under these Terms shall, to the maximum extent permitted by law, be limited to the amount you paid to us (if any) for the Services giving rise to the claim.

20. INDEMNIFICATION

ou agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand (including reasonable attorneys’ fees and expenses) made by any third party arising out of or relating to:

1. Your Contributions.

2. Your use of the Services.

3. Your breach of these Terms.

4. Any breach of your representations and warranties set forth in these Terms.

5. Your violation of the rights of a third party, including intellectual property rights.

6. Any harmful or unlawful act you commit against another user of the Services.

We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification. If we do so, you agree to cooperate (at your expense) with our defense of such claims. We will use reasonable efforts to notify you of any claim, action, or proceeding subject to this indemnification once we become aware of it.

21. USER DATA

We maintain certain information that you transmit to the Services for purposes of managing and improving the performance of the Services, as well as records relating to your use of the Services. While we perform routine backups, you are solely responsible for any data that you transmit or that relates to activities you conduct through the Services.

You agree that we are not liable for any loss, corruption, or inaccessibility of such data, and you waive any right to bring a claim against us arising from such loss or corruption.

22. ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

When you visit the Services, send us emails, or complete online forms, you are engaging in electronic communications. You consent to receive communications from us electronically, and you agree that all agreements, notices, disclosures, and other communications that we provide to you via email or through the Services satisfy any legal requirement that such communications be in writing.

YOU CONSENT TO THE USE OF ELECTRONIC SIGNATURES, ELECTRONIC CONTRACTS, ELECTRONIC ORDERS, AND ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR THROUGH THE SERVICES. You waive any rights or requirements under any applicable laws that mandate an original (non-electronic) signature, the delivery or retention of non-electronic records, or payments or credits by means other than electronic methods.

23.   MISCELLANEOUS 

These Legal Terms, together with any policies or operating rules posted by us on the Services, constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Legal Terms shall not be deemed a waiver of such right or provision.

These Legal Terms apply to the fullest extent permitted by law. We may assign any or all of our rights and obligations under these Legal Terms at any time. We will not be responsible or liable for any loss, damage, delay, or failure to act caused by circumstances beyond our reasonable control.

If any provision of these Legal Terms is held to be unlawful, void, or unenforceable, that provision shall be deemed severable and will not affect the validity or enforceability of the remaining provisions.

No joint venture, partnership, employment, or agency relationship is created between you and us as a result of these Legal Terms or your use of the Services. You agree that these Legal Terms shall not be construed against us by reason of having drafted them.

You hereby waive any defences based on the electronic form of these Legal Terms and the absence of physical signing by the parties.

24. VisaAssistance – Important Terms

Before we begin processing your visa application, please note:

1. Appointment Booking

   • Once a visa appointment has been booked on behalf of the client, no rescheduling is allowed under any circumstances.

   • After the appointment is confirmed, no refund will be issued regardless of the client’s inability to attend.

2. Fees & Payment

   • The full amount of visa assistance service fees (office/processing fees) must be paid in advance before proceeding with the booking.

   • Visa assistance fees are non-refundable and non-transferable once payment is received and the application process has begun.

3. Client Responsibility

   • Clients are responsible for providing accurate and complete documents as per embassy/consulate requirements.

   • Any delay, rejection, or cancellation arising from incomplete, false, or late submission of documents will be solely the client’s responsibility.

   • The client is responsible for ensuring they are available to attend the scheduled appointment.

4. Service Limitation

   • Visa assistance services are strictly consultation and support services. We do not guarantee visa approval, as final decisions are made solely by the respective embassy or consulate.

   • Any embassy or consulate charges (such as visa application fees, biometric fees, courier fees, etc.) are separate from our office service fees and are non-refundable once paid.

5. Cancellations & Refunds

   • After booking an appointment, no cancellation or refund is permitted.

   • In cases where the embassy/consulate itself cancels or reschedules an appointment, our responsibility is limited to assisting with the next available option as per their rules. No refund from our office will apply.

6. General Conditions

   • All communication regarding the visa process must be done directly with our office.

   • These terms and conditions are subject to change without prior notice, in line with updates from embassies or governing authorities.

By proceeding with payment, you acknowledge and agree to these terms.

25. CONTACT US

If you have any questions about these Legal Terms, need further information about the Services, or wish to resolve a complaint, you may contact us at:

Copacabana Tourism
Office 105, Regus, DCC Dubai, UAE
Phone: +971 56 601 7649
Email: info@copacabanatravel.ae